Web Support Technician (HTML/CSS)

Things you’ll do

You'll be the first point of contact for our customers. Primarily spending your days helping customers to get the most out of our digital products, responding to queries via email using our support software.

This is a full-time, remote position. You take initiative and ownership and need minimal supervision, and have experience of working remotely.

Your days will be varied and you’ll help write the scripts for our support videos, refine our online documentation, write tutorials and contribute to the product development by helping identify customer pain points.

The support team at Eight is a vocal and respected advocate for the customer, and we value strong collaboration with other teams.

Things you’ll have

At least 2+ years experience in a customer-facing role (+1 for past digital product/SaaS experience)

Outstanding communication skills. You love interacting with customers and thrive in cross-functional team environments.

You have modern web design/development experience with a solid working knowledge of HTML, CSS and responsive design (+1 for experience with Liquid/Shopify).

Positivity and awesomeness. You are excited about being an integral part of our support team and are great at finding creative solutions and workarounds when needed.

What it's like to work here

We are a 100% remote working company, highly aligned and cohesive, yet flexible and dynamic in our approach.

We work in an agile way. You see and feel an immediate impact with the collective efforts of the team.

We’re building a company and a team we love. We’re in it for the long run.

About us

We’re an established digital product company, helping over 10,000 businesses worldwide increase their productivity and profitability.

We’re 100% remote, and proud to be so. We're united by an enthusiasm for creating great products, and we take advantage of all the available tools to make remote working as enjoyable as possible.

At the moment we’re growing our team and we want you to be part of it. Our ideal hire is someone who is passionate about tech, enjoys working remotely, and is eager to grow their career.

How to apply

Pop us an email at hello@weareeight.com with your CV and covering letter. We look forward to hearing from you.